One of the elitie technical support representatives working the Ubersoft Help Desk, Alex is a trained professional who knows exactly how not to help you solve your problem.

Another employee working the help desk, and Alex's childhood friend. His hair is supposed to look like that.

King is from Las Vegas, and he doesn't know why people always find that funny. He's worked at Ubersoft's help desk for as long as Alex and Monk.

Scott is a little different from the rest of the Help Desk staff -- he's relatively new to the job, and as it turns out he's an idealist: he genuinely wants to help the customers who call, and always does his best to solve their problems.

No one is entirely sure why he wants to work at Ubersoft.

Mark is the lone technical writer at Ubersoft. He was hired after Ubersoft reluctantly agreed to provide more comprehensive documentation to their products in order to improve their image with the Department of Justice. Mark is a magnet for trouble, and has been arrested for "Linux terrorism" at least twice.

Ubersoft's top programmer. He's very creative, but not terribly disciplined, and the software he creates is usually laden with earth-shattering bugs -- just the kind of software defects his employers prefer. He is responsible for the creation of Binky after a night of coding and heavy drinking.

Alex's little sister and a rising star of Ubersoft's Marketing Division, Alice has an uncanny knack for shaping words to fit Ubersoft's needs.

A creature of darkness from another plane of existance, the Dark Lord of Ubersoft is intent on one thing, and one thing only: dominating the computer industry so that he can use computers to inflict fear, pain, and misery upon the world at large. So far his plan is working perfectly.

Chief Counsel for Ubersoft, and the Boss' right-hand man, he is the perfect lawyer: ruthless, dedicated, and completely unable to see his own reflection.

Binky represents the cutting edge of personal help avatar technoloy. It uses IntelliProzac(TM) technology to immediately assess what is required to put a computer user at ease, and then do that so much that it drives them hopelessly insane.